We’ve all had our share of problems with airports, whether it be rowdy neighbours, loud babies, air sickness, or irritable security officers. And maybe it’s just been our bad luck that we Torontonians are cursed with having to use one of the worst airports in North America – Lester B. Pearson Airport. Perhaps we can sympathize with the fact that it will undoubtedly be plagued with problems with it having the greatest level of people traffic in Canada; however, we travellers expect more from our city.
Problem 1: Pearson is unprepared to handle severe winter weather
Everyone is familiar with Canadian winters. Long, cold, and even more cold with temperatures reaching –40°C. With that, airports suffer from long delays. Airports cannot fix the weather problem but even then, Pearson fails to provide adequate emergency measures for its passengers.
Does everyone remember the ice storm of December 2013? Travellers were hit hard in particular when Pearson decided to enforce a ground stop (controlling the number of planes that can land at Pearson) for nearly 12 hours. If this didn’t make people go crazy, the airport failed to give out amenities such as diapers and blankets to delayed passengers. Imagine your frustration if you were going to miss Christmas and spend it overnight at the airport on hard, cold chairs instead. Furthermore, you would expect that a country like Canada would be more prepared for severe winter weather. Instead, Pearson relies on inadequate, cold-sensitive equipment and runways.
Problem 2: Pearson does not maintain proper communication with passengers
By far, the most serious problem during the ice storm and the computer glitch incident in March 2014 (check-ins were unable to be done electronically) was the failure of Pearson airport to keep delayed passengers updated about the status of their flights. Without the knowledge of when they would leave or simply whether they could leave, travellers became confused and anxious. How could they call up mom at home and say whether or not to save some dinner for them? Or if they’d be back in time before she went to sleep? Or even if they would be back at all? All they needed to do was make some Tweets or some announcements over the PA system.
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Problem 3: Lack of inexpensive express transportation to and from the airport
On the subway, on the bus, you don’t usually see people carrying their luggage and there’s a good reason for that. Pearson airport lacks a direct method of transport from downtown or other highly populated areas. Your only choice is to call an expensive taxi or drive your car and spend hundreds of dollars for parking.
I still have more issues with Pearson, namely the length of time I must spend on baggage claim and the fact that late passengers get to fast-track security. Still, I hope you find the airport as a great way to travel. Even with all these problems, flying is only a small part of your trip and shouldn’t spoil your fun.
Have a safe trip! Just don’t take Pearson on Christmas.
